Shipping & Delivery Policy

At Proximia Global Trading, we are committed to ensuring that your products are delivered to you in a safe, timely, and efficient manner. This Shipping & Delivery Policy explains how we handle the dispatch and delivery of GST-exempt goods traded through our platform.

1. Order Processing & Dispatch

  • Orders are usually processed within 24–48 working hours of confirmation.
  • Dispatch timelines may vary depending on product availability, supplier location, and order volume.
  • Customers will be notified via email/SMS once the order is shipped along with tracking details (if applicable).

2. Delivery Timelines

  • Local Deliveries (Within City/State): 2–5 business days.
  • Domestic Deliveries (Across India): 5–10 business days.
  • Delivery timelines may vary due to factors such as location, courier partner, natural calamities, strikes, or other unavoidable circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at the time of checkout.
  • Free shipping may be offered on certain products, coupon bundles, or promotional deals.

4. Delivery Coverage

  • We currently deliver across India through our logistics partners.
  • Some remote or restricted areas may not be serviceable. Customers will be informed if delivery is not possible at their address.

5. Receipt of Goods

  • Customers are requested to check the package at the time of delivery.
  • If the package is damaged, tampered, or missing items, please report immediately to our support team within 24 hours of delivery with images/videos.

6. Non-Delivery Circumstances

We will not be held liable for:

  • Incorrect or incomplete delivery addresses provided by the customer.
  • Failed deliveries due to recipient unavailability.
  • Delays caused by courier companies, natural disasters, strikes, or force majeure events.

7. Coupons & Digital Products

  • Discount coupons, gift vouchers, or deals will be delivered digitally via email/SMS/app within 24 hours of successful purchase.
  • No physical shipping is required for digital coupon codes.

8. Contact for Shipping Queries

For any issues regarding shipping or delivery, please contact us at:

📧 Email: 
 📞 Phone:
 📍 Address: Sagar View, Co-Op. Hsg. Soc. Ltd., Shop No. B/06, Sagar Palace, Behind Church, Mira Road East, Thane – 401107, Maharashtra, India